16 March 2020
Re: AirRoad COVID-19 response
Dear Valued Client,
At AirRoad, our priority is always the safety of our clients and staff.
We are monitoring the developing situation around the spread of coronavirus (COVID-19) and have adjusted our standard processes to minimise the risk of community transmission.
• Not permitting the general public to touch a driver’s electronic device. Drivers will input the receiver’s name into the device on their behalf, with no signature submitted.
• Not providing receivers with pens for signing a hard copy (paper) Proof Of Delivery. If the receiver does not have their own pen, the driver will enter the receiver’s name on their behalf. Again, no signature will be submitted.
• Drivers will minimise physical contact with receivers or their property.
In addition to these measures, AirRoad Management is keeping our workers up to date with information as published by the World Health Organisation, and the Australian Government Department of Health.
AirRoad will continue to provide services to our clients unless we receive a directive from a relevant government authority making it impossible for us to operate.
We will continue to provide communication to our clients regarding any changes to services.
We thank you for your support and understanding at this time.