Privacy Statement

Last updated: 28/02/2022

AirRoad is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the AirRoad website and governs data collection and usage. By using the AirRoad website, you consent to the data practices described in this statement.

Relevant Legislation

AirRoad has obligations concerning the collection, use, disclosure and storage of personal information. These obligations are set out in the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act), and other applicable State and Territory privacy laws. A copy of the APPs may be obtained from the website of the Office of the Australian Information Commissioner at

Collection of your Personal Information

AirRoad collects personally identifiable information such as your e-mail address, name, home or work address or telephone number. AirRoad also collects anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by AirRoad. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by AirRoad for the operation of the service, to maintain quality of the service and to provide general statistics regarding use of the AirRoad website.

Please keep in mind that, if you directly disclose personally identifiable information or personally sensitive data through AirRoad public message boards, this information may be collected and used by others. Note: AirRoad does not read any of your private online communication to others.

AirRoad encourages you to review the privacy statements of websites which you visit from AirRoad, so that you can understand how those websites collect, use and share your information. AirRoad is not responsible for the privacy statements or other content on websites outside of the AirRoad and AirRoad Group websites.

Use of your Personal Information

AirRoad collects and uses your personal information to operate the AirRoad website and deliver  the services you have requested. AirRoad also uses your personally identifiable information to inform you of other products or services available from AirRoad and its affiliates. AirRoad may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

AirRoad does not sell, rent or lease its customer lists to third parties. AirRoad may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information, such as e-mail, name, address, telephone number, is not transferred to the third party. In addition, AirRoad may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to AirRoad, and we make all reasonable efforts to ensure that the third parties will comply with the Privacy Act.

AirRoad does not use or disclose any sensitive personal information that you may provide, such as race, religion, or political affiliations, without your explicit consent.

AirRoad may keep track of the websites and pages our customers visit within AirRoad in order to determine which AirRoad services are the most popular. This data may be used to deliver customised content and advertising within AirRoad to customers whose behaviour indicates that they are interested in a particular subject area.

AirRoad websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the law or comply with legal processes served on AirRoad or the site; (b) protect and defend the rights or property of AirRoad; and, (c) act under exigent circumstances to protect the personal safety of users of AirRoad or the public. We do not disclose personal information to anyone outside Australia.

Any personal information we collect on our website is retained for up to a minimum of seven years.

If personal information is no longer required by AirRoad for any purpose for which it was collected and is no longer required by law to be retained by AirRoad, we will destroy or de-identify the personal information.

Use of Cookies

The AirRoad website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that has issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise AirRoad pages, or register with an AirRoad site or services, a cookie helps AirRoad recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses and so on. When you return to the same AirRoad website, the information you previously provided can be retrieved, so that you can easily use the AirRoad features that you customised.

You have the ability to accept or decline cookies. Most browsers automatically accept cookies but usually you can modify your browser settings to decline cookies, if you prefer. If you choose to decline cookies, you may not be able fully to experience the interactive features of the AirRoad services or websites that you visit.

AirRoad will deal with any personal information collected by cookies in the same way we handle other personal information under this Privacy Policy.

Security of your Personal Information

AirRoad secures your personal information from unauthorized access, use or disclosure. AirRoad secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information, such as a credit card number, is transmitted to other websites it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

AirRoad will occasionally update this Statement of Privacy to reflect Company and customer feedback. AirRoad encourages you periodically to review this Statement to be informed of how AirRoad is protecting your information.

Contact Information

AirRoad has measures in place to ensure that the information we hold about individuals is accurate, complete and up to date.  If you learn that personal information, we hold about you is inaccurate, incomplete or not up to date you should contact us so that the information can be updated.

If you wish to see what information AirRoad holds about you, you can ask us for a copy in writing. We may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

AirRoad welcomes your comments regarding this Statement of Privacy. If you believe that AirRoad has not adhered to this Statement please contact AirRoad at We will use commercially reasonable efforts to promptly understand and, as appropriate, remedy any problem.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC). See for how to make a complaint.